Service Policy

At AmsterdamPass Tickets, our primary goal is to secure your access to Amsterdam's top attractions, even when tickets are sold out. Due to the nature of securing highly sought-after tickets, our refund policy differs from standard product sales. This policy outlines the conditions under which refunds may be considered for our concierge services and the tickets we secure.

1. General Policy

Refunds for tickets secured through AmsterdamPass Tickets are generally not provided once a booking is confirmed and the tickets have been successfully delivered to you. Our service fee is for the successful procurement of these hard-to-find tickets, reflecting the effort and resources required to guarantee your access. Refunds are typically only applicable if AmsterdamPass Tickets fails to deliver confirmed tickets as promised, or in specific cases of attraction cancellation where the venue provides full refunds.

2. Eligible Tickets & Conditions

A ticket may be eligible for a refund if AmsterdamPass Tickets confirms your purchase but subsequently fails to provide valid entry tickets for the specified date and time. On top of that, if an attraction officially cancels an event or exhibition and offers refunds to all ticket holders, we will help the refund process on your behalf. Eligibility is contingent upon verification of our service failure or the official cancellation status from the attraction.

3. Non-Refundable Items

Once tickets are confirmed and delivered, they are generally non-refundable. This includes situations where you decide not to use the tickets, miss your scheduled entry time, or if the attraction alters minor aspects of its programming without a full cancellation. Tickets for specific dates and times, especially those secured at short notice for sold-out events, are considered final sales. Our service fee is also non-refundable once the ticket procurement process is successfully completed.

4. How to Request a Refund

If you believe your situation qualifies for a refund based on our policy, please contact our 24/7 customer support team immediately. You will need to provide your booking reference number, details of the issue, and any relevant documentation. Our team will review your request and guide you through the necessary steps for evaluation, ensuring a clear and prompt response.

5. Processing Time

Upon approval of a refund request, AmsterdamPass Tickets will process the refund to your original payment method. Please allow 5-10 business days for the refund to appear on your statement, as processing times can vary depending on your bank or payment provider. You will receive an email notification once your refund has been successfully initiated.

6. Exchanges & Replacements

Exchanges or replacements for tickets are typically subject to the policies of the specific attraction and our ability to re-secure new tickets. If a ticket provided by AmsterdamPass Tickets is found to be invalid or defective upon attempted use, we will endeavor to provide a replacement or alternative solution promptly. Date changes are generally not possible due to the nature of sold-out tickets, but please contact us to discuss any extenuating circumstances.

7. Contact & Disputes

For any questions or disputes regarding our refund policy, please do not hesitate to contact our dedicated customer support team. We are committed to resolving any issues fairly and efficiently, ensuring your experience with AmsterdamPass Tickets is as stress-free as possible. Your satisfaction is important to us, and we aim to provide a transparent and reliable service.

Contact Us

Email: support@canalpasspremium.com

Address: Leidsestraat 200, 1078 EG Amsterdam